Shipping & Returns
At Heart & Stripes, we strive to ensure that your shopping experience is smooth, secure, and satisfying. Below you will find detailed information regarding our shipping and returns policies.
Shipping Policy
Processing Time:
Orders are typically processed within 1-3 business days after purchase.
During high-demand periods or special sales, processing times may be slightly extended, but we always aim to get your order to you as quickly as possible.
Shipping Methods:
We offer a range of shipping options to meet your needs:
Standard Shipping: Estimated delivery within 5-7 business days.
Express Shipping: Estimated delivery within 2-3 business days.
Overnight Shipping: Next-day delivery for orders placed before 12 PM (EST).
Shipping Costs:
Standard Shipping: Free for all orders over $75 (within the US).
For orders under $75, standard shipping is calculated at checkout based on location.
Express and Overnight Shipping: Rates are calculated at checkout based on your delivery location and preferred shipping method.
International Shipping:
We offer international shipping to select countries. Shipping times and costs will vary based on destination and will be calculated during checkout.
Customers are responsible for any customs duties or taxes imposed by the destination country.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track your package until it reaches your door.
Returns & Exchanges
At Heart & Stripes, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return and exchange process.
Return Policy:
Eligibility: Items must be returned within 30 days of purchase. They must be in their original condition—unworn, unwashed, and with all tags still attached.
Non-Returnable Items: Clearance items, custom orders, and items marked as "Final Sale" are not eligible for return.
Return Process: To initiate a return, please visit our Returns Portal [insert link] or contact our customer service team at support@heartnstripes.com. Once your return is approved, you will receive a return shipping label.
Return Shipping:
Domestic Returns: Returns are free for domestic customers (US). We will provide a prepaid shipping label.
International Returns: Unfortunately, we do not offer free returns for international orders. Return shipping fees are the responsibility of the customer.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process above. Indicate your desired exchange option in your return request, and we will process the exchange once we receive your returned item.
Refunds:
Refunds will be processed within 5-7 business days of receiving your returned item.
Refunds will be credited to your original payment method. Please allow up to 10 business days for the credit to appear, depending on your bank.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at support@heartnstripes.com with a description and photo of the issue. We will gladly arrange for a replacement or refund at no additional cost.
Need Assistance?
If you have any questions about your order, shipping, or returns, please don’t hesitate to contact our friendly customer service team at support@heartnstripes.com. We’re here to help!